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Decline reasons

Decline reasonDescription
AGE_RESTRICTIONThe person’s document does does not meet the minimum age requirements.
ANONYMIZING_NETWORKOur system detected that the person is using an anonymous network.
BAD_QUALITYThe document image provided is of poor quality and unreadable.
COMPROMISED_PERSONThe person has been flagged as compromised in a blacklist database.
COMPULSIONThe document capture may have been forced, indicating potential coercion or lack of consent.
DIFFERENT_FACESThe face in the document does not match the selfie, indicating a discrepancy.
DOCUMENT_DAMAGEDThe document is physically damaged and cannot be recognised.
DOCUMENT_INCOMPLETEThe document is missing required sections or pages for verification.
DUPLICATEAn applicant with this document already exists in our system, creating an unauthorized duplication.
EDITED_DOCUMENTThe document has been tampered with or edited, raising concerns about authenticity.
EXPIRED_DOCUMENTThe document has passed its expiration date and is no longer valid.
FAKE_DOCUMENTThe document is fraudulent, contains signs of forgery, or does not correspond to an official format.
FRAUDULENTThe document shows clear signs of fraudulent activity or intent.
IP_MISMATCHThe issuing country of the document does not match the person’s IP address.
LIMIT_REACHED_OTPThe wrong one-time password (OTP) was entered multiple times during document confirmation, reaching the maximum number of attempts.
MULTIPLE_PERSONThe image contains images of multiple, which is not allowed.
NO_SELFIEA required selfie was not provided.
OTHERAny issue or reason not covered by the predefined categories.
PROHIBITED_JURISDICTIONThe document originates from a jurisdiction that is restricted or prohibited by a policy.
QES_MISMATCHInformation from the Qualified Electronic Signature (QES) does not match the person’s profile.
TAX_ID_REQUIREDA valid tax identification number is mandatory but was not provided.
WRONG_DOBThe date of birth provided does not match the one on the document.
WRONG_DOCUMENTThe submitted document type is not supported for the document owner type.
WRONG_INFOThe information provided does not match the details in the document.
WRONG_NAMEThe names provided do not align with those on the document.