AGE_RESTRICTION | The person’s document does does not meet the minimum age requirements. |
ANONYMIZING_NETWORK | Our system detected that the person is using an anonymous network. |
BAD_QUALITY | The document image provided is of poor quality and unreadable. |
COMPROMISED_PERSON | The person has been flagged as compromised in a blacklist database. |
COMPULSION | The document capture may have been forced, indicating potential coercion or lack of consent. |
DIFFERENT_FACES | The face in the document does not match the selfie, indicating a discrepancy. |
DOCUMENT_DAMAGED | The document is physically damaged and cannot be recognised. |
DOCUMENT_INCOMPLETE | The document is missing required sections or pages for verification. |
DUPLICATE | An applicant with this document already exists in our system, creating an unauthorized duplication. |
EDITED_DOCUMENT | The document has been tampered with or edited, raising concerns about authenticity. |
EXPIRED_DOCUMENT | The document has passed its expiration date and is no longer valid. |
FAKE_DOCUMENT | The document is fraudulent, contains signs of forgery, or does not correspond to an official format. |
FRAUDULENT | The document shows clear signs of fraudulent activity or intent. |
IP_MISMATCH | The issuing country of the document does not match the person’s IP address. |
LIMIT_REACHED_OTP | The wrong one-time password (OTP) was entered multiple times during document confirmation, reaching the maximum number of attempts. |
MULTIPLE_PERSON | The image contains images of multiple, which is not allowed. |
NO_SELFIE | A required selfie was not provided. |
OTHER | Any issue or reason not covered by the predefined categories. |
PROHIBITED_JURISDICTION | The document originates from a jurisdiction that is restricted or prohibited by a policy. |
QES_MISMATCH | Information from the Qualified Electronic Signature (QES) does not match the person’s profile. |
TAX_ID_REQUIRED | A valid tax identification number is mandatory but was not provided. |
WRONG_DOB | The date of birth provided does not match the one on the document. |
WRONG_DOCUMENT | The submitted document type is not supported for the document owner type. |
WRONG_INFO | The information provided does not match the details in the document. |
WRONG_NAME | The names provided do not align with those on the document. |