## Decline reasons

| Decline reason | Description |
|  --- | --- |
| `AGE_RESTRICTION` | The person’s document does does not meet the minimum age requirements. |
| `ANONYMIZING_NETWORK` | Our system detected that the person is using an anonymous network. |
| `BAD_QUALITY` | The document image provided is of poor quality and unreadable. |
| `COMPROMISED_PERSON` | The person has been flagged as compromised in a blacklist database. |
| `COMPULSION` | The document capture may have been forced, indicating potential coercion or lack of consent. |
| `DIFFERENT_FACES` | The face in the document does not match the selfie, indicating a discrepancy. |
| `DOCUMENT_DAMAGED` | The document is physically damaged and cannot be recognised. |
| `DOCUMENT_INCOMPLETE` | The document is missing required sections or pages for verification. |
| `DUPLICATE` | An applicant with this document already exists in our system, creating an unauthorized duplication. |
| `EDITED_DOCUMENT` | The document has been tampered with or edited, raising concerns about authenticity. |
| `EXPIRED_DOCUMENT` | The document has passed its expiration date and is no longer valid. |
| `FAKE_DOCUMENT` | The document is fraudulent, contains signs of forgery, or does not correspond to an official format. |
| `FRAUDULENT` | The document shows clear signs of fraudulent activity or intent. |
| `IP_MISMATCH` | The issuing country of the document does not match the person’s IP address. |
| `LIMIT_REACHED_OTP` | The wrong one-time password (OTP) was entered multiple times during document confirmation, reaching the maximum number of attempts. |
| `MULTIPLE_PERSON` | The image contains images of multiple, which is not allowed. |
| `NO_SELFIE` | A required selfie was not provided. |
| `OTHER` | Any issue or reason not covered by the predefined categories. |
| `PROHIBITED_JURISDICTION` | The document originates from a jurisdiction that is restricted or prohibited by a policy. |
| `QES_MISMATCH` | Information from the Qualified Electronic Signature (QES) does not match the person’s profile. |
| `TAX_ID_REQUIRED` | A valid tax identification number is mandatory but was not provided. |
| `WRONG_DOB` | The date of birth provided does not match the one on the document. |
| `WRONG_DOCUMENT` | The submitted document type is not supported for the document owner type. |
| `WRONG_INFO` | The information provided does not match the details in the document. |
| `WRONG_NAME` | The names provided do not align with those on the document. |